Returns, Shipping & Billing
We do our best to ship orders as quickly as possible. Most orders placed through our site will be processed within 2-5 business days of the placed order, unless otherwise noted. Each item is made custom by hand for that specific order. All packages will be shipped via USPS, and a tracking number will be provided.
Please contact us if you need upgrades or have a specific deadline.
International orders ONLY: International shipping can sometimes be very slow. However, all international orders placed with Redemption Dog are shipped USPS First Class Package International Mail. Please allow at least 2-4 weeks for delivery. The average is about two and a half weeks but it is not unusual for it to take longer. Also, please be aware of import taxes. We cannot be held responsible for this charge.
Refunds & Exchanges:
To ensure 100% customer satisfaction please review below policies.
We do our absolute best to give you the most accurate details concerning our products. It's our goal to make sure you are completely satisfied with your purchase at Redemption Dog Shop! Each item is handmade to your specific wants and needs (color of garment, size of garment, as well as the design). Even though your item may not be "personalized", it is still custom to your needs! This also ensures each item you receive is brand new, and never used.
All apparel (hoodies, tanks, sweatshirts, t-shirts, etc.) are not returnable or exchangeable. Please compare your pet's measurements with the size charts on each garment page prior to placing an order. If you decide not to measure your pet accurately, we cannot be responsible for inaccurate size selection or measurement. If you have ANY questions at all about sizing, please message us BEFORE purchasing, and we will try to help you out as best as we can.
Every once in awhile though, something happens and an exchange is necessary. To best handle these situations, we offer a no-hassle policy. Notify us within 3 days of receipt that there is an issue and if it is our issue, we will get it fixed at absolutely no charge or inconvenience to you. If you have mis-measured, we can't be responsible for mis-measured purchases, thank you!
We are happy to accept all major credit cards & Paypal. All items/orders must be paid in full before they are sent out.
You do not need a Paypal Account to pay for your items through Paypal. Choose the Paypal Option during checkout. After you submit your order, click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit of Debit Card without having to sign up for a Paypal Account.
Cancellation policy - orders must be canceled within 2 hours of purchase.
Ink Selection Note:
We are an environmentally responsible shop and are proud to be one of the few shops using water-based inks versus the toxic & environmentally harmful plastisol inks. Plastisol inks may have a brighter white, but they are very toxic to our environment, so as an eco-conscious shop, we made the decision to use only water-based inks. During the curing process water-based inks (white ink specifically) tend to "gray" a little bit. You may not get the bright white that you get with a Plastisol ink, but you get a more earth-friendly and less toxic screen printed shirt. The use of water-based ink almost eliminates VOC's in the printing/reclaiming methods and the need for any chemicals or solvents. We reduce waste by utilizing efficient production & studio lay-out methods. We reuse our inks, paper, cardboard, screens, sponges & containers. We recycle paper, cardboard, metals & plastics. We aspire to go above & beyond when it comes to being environmentally responsible!
Colors: Actual colors may vary slightly from the photos due to different monitor settings/calibrations. We cannot guarantee every computer monitor will accurately depict the actual colors of the product.